FREQUENTLY ASKED QUESTIONS
Don't see your question here? Please contact us in the live chat or send us an email!
HOW LONG DOES SHIPPING TAKE?
Orders placed before 5pm PST, typically ship same day ( Mon - Fri ). Delivery times can vary depending on the service that you select and the destination. Generally, our free shipping option can take 7-14 business days However, please be advised, as stated by the shipping carriers, these delivery times are estimates and may vary depending on the destination address. For our complete shipping policy please email us directly.
After placing your order, you may click the "My Account Icon" link at the top right - hand corner of our website to track your order's status. You will also receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment to the email address you provided at checkout.
WHERE DO YOU SHIP?
We currently ship to over 25 foreign counties. During the checkout process you can add the items that you are interested in, select your country and your complete address to view several different available shipping options based on weight and destination. Please note that shipping quotes provided at checkout are live rates with no markup for handling but do not include foreign taxes or customs duties.
I MESSED UP ON MY ORDER, CAN I CHANGE/ADD AN ITEM, COLOR, SHIPPING ADDRESS OR EMAIL ADDRESS?
No problem at all, as long as your order has not already shipped out. Please us email directly at puppyluvsupplies@gmail.com as quickly as possible. Please provide your order number and any other pertinent information.